StemCell Therapy

I've been to their NOVA two locations, Fairfax and Falls Church. The first is just a review of the Falls Church location for Dr. McAteer.

I first went to see a specialist at their Fairfax location, but then was sent to see Dr. Mary Beth McAteer at their Falls Church location because I was told I needed a different specialist than the one in Falls Church for my eye issue. Ok, frustrating.

My appointment started off well because the doctor was on time, but she seemed to be in a big rush from the moment she walked in. Because of her hurried nature and brusqueness of her replies, I left at the end of my appointment feeling even more frustrated because I felt like none of my concerns and questions had been properly addressed. I was told I would need to go to yet another location, to a different eye specialist, to see about another test which would determine her recommendation.

I felt like I was being shuffled off.

Dr McAteer's office made an appointment with the third doctor that same morning. I verified I'd be in and out of the appointment in plenty of time to get to an important work meeting. If I couldn't make the meeting, I'd have to let my work know ASAP and take the entire day off. I was assured the test was very quick and there would be no problems getting to work.

When I arrived, the new doc's office, they said there was indeed an appointment for me, but they had no information about which test I needed. They got on the phone with Dr. McAteer's office and left repeated messages. It took about 30 mins before Dr McAteer's office returned the call and they finally took me to an exam room. It was there, I was told I could get the testing done by a technician, but the 3rd specialist I was supposed to see (who could interpret the results wasn't in the office) Regardless if I had the testing done, I'd need to make ANOTHER appointment to come back to see the 3rd doc . WHAT?!?!?

Not only did I miss my meeting and have to take the day off for no reason, I had to give pay the 2nd specialist a co-pay from my health insurance to basically sit around waiting... Grrr!!! I blame Dr McAteer's office for not getting all of the details of the test I needed to the new doc and wasting my time.

A week later, after taking a third day off, and yet another co-pay, I went to their Tyson's Corner location for the testing I needed, as well as a very extensive explanation of the results. I felt ALL my questions were answered. He said he would send to results to Dr. McAteer's office. The next day, Dr. McAteer left a 30 sec v/m with little explanation of the results.

Overall, very disorgainzed. Little communication. Felt I ran around more than I needed to resulting in a waste of time and multiple co-pays. Left with questions and uncertainty. Will NOT be going to see Dr McAteer again.

The ONLY reason I'm giving two stars (which I think is more than generous) is because Dr. McAteer was onto for my appointment. _____________________________________

Second review: After the Dr. McAteer fiasco, I saw Eye Doc #1 at the FC office. When I got there and signed in, I noticed someone else had signed in before me for the SAME APPT time!!! I asked and as told that the doctor was running on time, but when I went back to the waiting area, it wasn't just one person ahead of me, it was three patients.I ended up having to wait an additional 45mins past my appointment time to be seen by the doctor only after I told them I couldn't wait much longer as I had kids I needed to pick up after school.

I was told my appointment was late because patients before me had to have their eyes dilated. Couldn't the doctor have seen other patients in that time? I was also told that patients are told their appointments can run 1 to 1.5 hours. It's not because YOUR appointment runs that long, it's because the doctor may be running late.

I'm disappointed but will continue to see this doctor. Just probably not at this location. 🙁

See more here:
Northern Virginia Ophthalmology Associates PC ...

This entry was posted on September 25, 2015 at 9:45 pm and is filed under Opthalmology. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed. |